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Terms Of Service

Terms of service

  1. The AutoVM platform is encrypted, and it cannot be accessed through the VM.

  2. The AutoVM platform can only run on the private network for premium or enterprise plans. Other plans must have public internet access to check the license.

  3. Workdays are from Monday to Saturday, starting at 4:30 A.M and ending at 6:30 P.M (GMT).

  4. AutoVM's services typically take 1-2 business days to be configured, but the completion time is not guaranteed, and during peak times such as new releases, it may take longer.

  5. AutoVM is committed to providing high-quality services and products to its customers. These terms and conditions ("Terms") govern your use of the AutoVM platform, which includes software, services, and any related documentation ("Platform"). By accessing or using the Platform, you agree to these Terms.

  6. AutoVM will ensure that its services are provided with reasonable skill and care and that the Platform is of satisfactory quality. If you are a consumer under EU law, you have legal rights in relation to services and products that are faulty or not as described. These legal rights are not affected by these Terms.

  7. AutoVM will provide you with clear and accurate information about the Platform, including its main characteristics, functionality, and compatibility requirements.

  8. AutoVM will ensure that the Platform is delivered to you within a reasonable time frame unless otherwise agreed. If there is a delay in delivery, AutoVM will inform you promptly.

  9. If the Platform does not conform to the agreed specifications, AutoVM will provide you with a remedy, or it will refund, depending on the circumstances.

  10. If you are a consumer under EU law, you have a right to cancel your order and receive a full refund within 14 days from the date of purchase, without giving any reason. To exercise this right, you must inform AutoVM of your decision to cancel the order by using the cancellation form available on the Platform, or by contacting AutoVM's customer support.

  11. If you are a consumer under EU law, AutoVM cannot exclude or limit its liability for death or personal injury resulting from its negligence, or for fraud or fraudulent misrepresentation.

  12. If you are a consumer under EU law, AutoVM is liable for any damage caused by its breach of these Terms, unless it can prove that the breach was caused by an event beyond its reasonable control.

  13. These Terms are governed by and construed in accordance with the laws of the country where AutoVM is based. If you are a consumer under EU law, you have the right to bring legal proceedings in your local courts.